Membership terms & conditions.

• Memberships and packages grant access to group and/or private Pilates sessions according to the option purchased.
• All memberships, packages, sessions and credits are non-refundable and non-transferable unless otherwise stated in a specific promotion or written offer.

• All classes must be booked in advance through the booking system.
• Clients must cancel at least 6 hours before the scheduled class time.
• Late cancellations and no-shows will result in the class being deducted from the client's package, or charged according to the studio policy.
• If a client cancels within the allowed cancellation period, a class credit is added to the client's wallet for future use within the same class category only.
• Credits cannot be exchanged for cash or transferred to another person.

Full details on our cancellation policy page.

• Classes may be cancelled by the studio if two or fewer clients are booked.
• If a class is cancelled by the studio due to low bookings or operational reasons, affected clients are contacted and offered a full class credit or a rescheduling option.
• Instructors are subject to change without prior notice due to unforeseen circumstances.

• If a spot becomes available, clients on the waitlist may be automatically booked into the class without prior notice.
• Clients are responsible for checking their booking status and email/SMS/app notifications.

• Please arrive on time to avoid disruption and to allow enough time for setup.
• Grip socks are required for safety and hygiene.
• Please wear comfortable, appropriate workout attire.
• Mobile phones should be kept on silent during class.
• Please wipe down the reformer and equipment after class using the sanitising wipes provided.

• Clients are responsible for ensuring they are physically fit to participate.
• Clients must inform the instructor of any injury, medical condition, pregnancy or change in health before class.
• Clients who feel unwell should avoid attending class for their own safety and the comfort of others.

• Clients must respect fellow members, instructors and studio staff at all times.
• Pilatia Room has a zero-tolerance policy for disruptive, unsafe, disrespectful or inappropriate behaviour.
• Pilatia Room reserves the right to refuse service or terminate access for policy violations or misconduct.

• A membership freeze may be requested for up to one (1) month due to travel, injury or other valid reasons, subject to studio approval.
• Memberships, packages and class credits expire according to the validity period stated in the purchased pricing option.
• Each package may have a different validity period depending on the package type, promotion or membership category.
• Clients are responsible for checking the validity period of their package at the time of purchase.
• Rescheduled classes and wallet credits must be used within one (1) month from the original or rescheduled class date, unless otherwise approved by the studio.
• Expired classes, packages, memberships and wallet credits are non-refundable, non-transferable and cannot be exchanged for cash.

• All payments for classes, packages, memberships and private sessions must be made in advance.
• Any outstanding balance must be cleared before additional bookings can be made.

• Participation in Pilates and fitness activities is at the client's own risk.
• Pilatia Room is not responsible for injuries, health issues, accidents, personal belongings or losses that occur during the client's time at the studio, except where required by applicable law.

See our client liability waiver for full details.

• Pilatia Room reserves the right to update these terms and conditions as needed.
• Clients will be notified of significant changes via email, booking system notification or studio announcement.

Call or WhatsApp us on +971 52 945 5530.